Support
Answers to common questions. If you need more help, feel free to contact us.
Where are my records stored?
Only on your device. They aren't sent to us or to any server.
How do I move to a new phone?
Moving between devices of the same kind (iPhone to iPhone, Android to Android) usually works with the OS backup (iCloud / Google). To move between iPhone and Android, or to be sure nothing is lost, use Settings → Export, then Import on the new device.
I reinstalled the app and Plus is gone.
Open Settings → Yaylog Plus → Restore purchases, signed in with the same App Store or Google Play account you used to buy it.
Can I use Plus on both iPhone and Android?
No. Purchases can't be transferred between iPhone and Android. They can be restored only within the same store.
How do I cancel my subscription?
Cancel from your store account. iPhone: Settings → your name → Subscriptions. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by Apple or Google under their policies. Please request one from the store where you bought it.
Contact
Email us at the address below. Telling us your device, OS version and app version (Settings → About this app) helps us answer faster.